General conditions of sale applicable from 25 June 2012.
In compliance with Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the domain ownership of our online store, www.aerobicyfitness.com, corresponds to Aerobic and Fitness, S.L.U.), with NIF B59202432.
For any questions, you can contact us at e-mail afsl@aerobicayfitness.com or by telephone +34 938 355 950
Our regular telephone support hours are Monday to Thursday from 8:00 to 18:00, and Friday from 8:00 to 15:00. This schedule may change during the summer, holidays or other special circumstances.
Welcome to the website www.aerobicyfitness.com. Access to the online store Aerobic and Fitness, S.L.U. and use, as well as the purchase of products on it, presuppose reading, knowledge and acceptance of these general conditions of use.
THE INTRODUCTION
The General Conditions of Sale described below (hereinafter referred to as the General Conditions) govern exclusively the contractual relations between any Website User aerobicyfitness.com (hereinafter 'the User') and the seller, which is AEROBIC and FITNESS, S.L.U., with its registered office at c/ Narcís Monturiol s/n, Polígono Industrial Salelles II, 08253 Sant Salvador de Guardiola (Spain), entered in the Commercial Register of Barcelona, Volume 22.852, Folio 43.631, dated 28-4-94, and C.I.FTHIS APPROPRIATION IS INTENDED TO COVER:
Aerobic and Fitness, S.L.U. reserves the right to modify the conditions of use at any time, without the need to notify the User, therefore we suggest that you review them before purchasing any product or service through the Aerobic and Fitness online store, S.L.U. We consider that the purchase of products in www.aerobicyfitness.com presupposes the reading, knowledge and acceptance of the general conditions of sale; and that by accessing the portal the User undertakes to respect these conditions and rules of use contained therein.
INFORMATION ON PRODUCTS
The products included in the online shop shall correspond as closely as possible to the products actually offered by the web display technology. For Aerobic and Fitness, S.L. information on the characteristics of the products is very important, and it pays great attention to their technical descriptions and to the (non-contractual) photographs illustrating the products. All this is done within the limits of technology and respecting the best standards on the market.
PRICES
Sales prices shown on the website are shown in euros and also indicate taxes at the end of the purchase process, and are only valid for Spanish territory. Initial prices do not include the shipping service charges, which are calculated by area and weight/size of the total lot. These costs are borne by the User and he will be informed of these costs at the final stage of the purchase process, before completing the order.
Aerobic and Fitness, S.L. reserves the right to change prices at any time. In the event that, due to a technical failure of the website, a User purchases a product with an incorrect price, Aerobic and Fitness reserves the right to cancel the order and refund the amount previously paid to the User's account.
AVAILABILITY
Orders will be shipped within available stock limits. If one of the items ordered is not in stock, we will send you an e-mail as soon as possible (after the order has been placed) to inform you of the delivery time of the purchased products. If you are not interested in waiting, you can request a refund of the amount paid for the item, which will be paid within 30 days.
If any of the products in your order are not available at the time of dispatch, they will be dispatched at a later date at no additional shipping cost
SHIPPING METHODS AND DELIVERY TIMES
Products purchased in www.aerobicyfitness.com they shall be sent throughout Peninsular Spain and the Balearic Islands.
Products purchased through aerobicyfitness.com will be sent to the delivery address indicated by the User at the time of purchase, the maximum delivery period being thirty (30) days as established by default in the Law. However, the usual delivery time on the peninsula is indicated on the website according to the selected product and is calculated from the date of payment, unless there is no stock. In this case Aerobic and Fitness, S.L.U. will be contacted by the User to determine the estimated delivery time and always on foot, for other types of delivery please consult directly our email afsl@aerobicyfitness.com.
The order will be sent to the address indicated by the User in the order form. In order to optimise deliveries, we recommend that the User indicate an address at which the order can be delivered within normal working hours.
If the User is absent at the time of delivery, the carrier shall leave a receipt indicating how to proceed to arrange a new delivery.
In the case of delays in the delivery of orders attributable to Aerobic and Fitness, S.L.U., the User may cancel his order in accordance with the procedure described in section Returns” without incurring shipping and return costs. Delays in delivery shall not be considered in cases where the order has been made available to the User by the transport company within the agreed period and could not be delivered for reasons attributable to the User.
Aerobic and Fitness, S.L.U. you work to respect the delivery times mentioned on the Website, but you are not responsible for the consequences of a delay in shipment or loss of the package caused by persons outside the contract of carriage, by yourself or for unforeseeable reasons or causes of force majeure.
Once you receive your package, we recommend that you check that everything is in accordance with your order and in perfect condition. If you disagree with the items delivered or their condition, do not accept the package and sign and indicate by hand on the carrier's delivery note the anomalies you found upon receipt.
METHODS OF PAYMENT
www.aerobicyfitness.com has obtained the Thawte seal of quality to guarantee you security in your payments.
Payment for the purchase of the products together with the shipping costs can be made by bank transfer, credit card (Visa, Mastercard or Maestro), via PayPal or the financing system indicated on the website.
Payment by credit card is made once the order has been placed. All necessary information shall be entered in the relevant section, giving all digits and the expiry date.
The order cannot be taken into account and will not be processed until the payment has been authorised by your bank. Online payment by credit card is done through a security system, which encrypts your bank details when transmitted over the Internet. For safety reasons, Aerobic and Fitness, S.L.U. check all orders paid by bank card, which may cause a slight delay in the delivery of your order.
For payments made with cards issued outside Spain, the issuing bank must be covered by the Secure Electronic Commerce (CES) security protocol. Payments with cards that do not meet this requirement shall not be accepted.
All card payments meet the security requirements guaranteed by Banc Sabadell and PayPal.
Aerobic and Fitness, S.L.U. we reserve the right to refuse any credit card or PayPal transaction. In this case, we will proceed to reinstate the cash in the original account.
REPAYMENTS
No return shall be accepted unless it has been communicated and accepted by Aerobic and Fitness, S.L.U. (hereinafter A&F). This authorization requirement is indispensable for the return of the product.
Aerobic and Fitness S.LU. the company reserves the right to accept a refund for any error in the display or description of the product, since the images and details described of its products are merely for information purposes and may change at any time without notice.
Upon receipt of the goods, it is very important to check that both the packaging and the goods arrive at their destination in good condition. If any incidence is observed, the transport company must be informed, claiming damage to the product and notifying the A&F, the effect within a maximum period of 24 hours from receipt of the order. If not, A&F, cannot be held liable for damages.
REPAYMENT BY WRITE-OFF
Products may be returned within 7 working days from the date of receipt of the order, in accordance with applicable legislation. At the end of this period, A&F will not accept returns for withdrawal.
The right of withdrawal shall not apply in the case of the supply of clearly personalised products according to customer specifications.
Products must retain their seal of origin intact and shall only be returned in their original packaging, including use, warranty and other documentation included in the packaging. Returns of products used by the customer will not be accepted.
Shipping costs for the return of the material in case of rejection shall be borne by the customer.
RETURN BY MISTAKE
In the event of receipt of an incorrect product, the customer has 48 hours from receipt of the order to notify the A&F.
In this case, the costs of picking up the wrong product and delivering the right one will be borne by A&F, at no additional cost to the consumer.
RETURN FOR DEFECTIVE PRODUCT
In case of receipt of a defective product, the customer has 48 hours from receipt of the order to communicate the incident.
Once the status of the product and its attributable origin have been verified, A&F replace it with another one in optimal condition. In this case the change shall always be for the same article. The costs of return and re-shipment shall be borne by A&F
RETURN PROCEDURE
The customer must notify his intention to make a refund by contacting customer service 93 835 59 50 or using the form available right here.
A&F indicate how to proceed in each case, providing an authorisation number and a form for returning the products.
Aerobic and Fitness S.LU. agree with the customer on the manner and date of collection of the material to be returned. No returns will be accepted without the authorisation number.
The item to be returned must be properly packed and protected for return.
In the case of defective products, a photo of their condition must be attached to the return form.
Aerobic and Fitness S.L.U. you will not refund the amount or resend any goods until the receipt and condition of packaging and accessories of the item being returned or exchanged have been verified in our warehouses.
Once the product has been checked, the acceptance of the return as well as the replacement of the product or the amount of the voucher, as appropriate, shall be communicated by e-mail.
The corresponding payment shall be made through the same payment system chosen by the customer. Payments shall be made within 7 days of acceptance of the refund by the A&F. What. However, in the case of a credit card or PayPal, the payment date depends on the customer's bank or PayPal system.
A&F shall not be liable for the costs and expenses incurred by the customer for returns of products which occur without following the established procedure.
LEGAL GUARANTEE OF CONFORMITY
According to the provisions of Law 23/2003 of 10 July, on guarantees in the sale of consumer goods, the products sold by Aerobic and Fitness, S.L.U. benefit from a legal guarantee of conformity lasting two years for new products.
All products sold in www.aerobicyfitness.com include the official manufacturer's warranty, which covers not only manufacturing defects but also possible breakdowns during that warranty period.
Most manufacturers have Technical Service available through their online support. We recommend that you consult your product documentation or the manufacturer's online support where you will find the contractual details of your warranty, incident resolution, deadlines, coverage and more. Before returning a product, make sure that the problem can be solved by following the guidelines on the supports.
In the case of Aerobic and Fitness, S.L.U. manages the repair of your product with the corresponding Technical Service of the brand, the shipping costs to our warehouse will be borne by the User. Aerobic and Fitness, S.L.U. shall be limited to strictly applying the conditions laid down in the guarantees of each manufacturer.
CUSTOMER SERVICE
Aerobic and Fitness, S.L.U. is fully available for any query, complaint or claim that the User may require. You can contact Customer Service by calling 93 835 59 50 or by e-mail online@aerobicyfitness.com
Protection of personal data It is essential that the User provides his personal data to proceed with the sending of orders. By registering, the User agrees to provide valid personal data. We recommend that you read the Privacy Policy for all relevant information.
INTELLECTUAL PROPERTY
All content on the web www.aerobicyfitness.com (products, texts, images, brands, videos and others) is the property of Aerobic and Fitness, S.L.U., of its suppliers and/or collaborators. Reproduction in whole or in part must be authorised by Aerobic and Fitness, S.L.U. or, where applicable, by the third-party holders of the corresponding rights.
The User shall use the materials, elements and information to which he has access through the use of the online shop solely for his own needs, and may not make any commercial exploitation of the materials, elements and information obtained through them either directly or indirectly.
The User shall refrain from circumventing or manipulating any technical device established by Aerobic and Fitness, S.L.U. or by third parties in the online store.
COOKIES POLICY
See this information at: Privacy and cookie policies
PRIVACY AND PROTECTION OF PERSONAL DATA
For the purposes of the provisions of the GDPR (General Data Protection Regulation) EU 2106/679 and the Spanish Organic Law 3/2018 LOPDGDD, AEROBIC AND FITNESS, S.L.U. inform you of the existence of a personal data file created by and under the responsibility of AEROBIC AND FITNESS, S.L.U. with the data obtained through the contact form on the website www.aerobicyfitness.com. The purpose of this file is to manage your contractual relationship with us, AEROBIC AND FITNESS, S.L.U., will store the name and email address of contact form submissions for 2 years for customer service purposes, but we do not use the information sent through them for marketing purposes.
AEROBIC AND FITNESS, S.L.U. undertakes to use the data included in the file, to respect its confidentiality and to use it in accordance with the purpose of the file, as well as to comply with its obligation to store it and to adapt all measures to prevent its alteration, loss, treatment or unauthorised access, in accordance with the provisions of the RGPD and Spanish Organic Law 3/2018. Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved by the SSL protocol, encrypting the data sent by the RSA encryption system, so that no one can appropriate them since they do not have the necessary key. You can check that your browser is secure if the lock symbol appears and you can also see that the URL varies slightly: it no longer starts with http but with https. For more information, please visit our Privacy Policy / Legal Notice
USER OBLIGATIONS
The User is responsible for using the store, purchasing products and using each of the services diligently, in accordance with the law and the provisions of these General Conditions. You must also refrain from using them in any way that may impede, damage or impair the normal operation and enjoyment of the store by Users or that may cause damage to the property and rights of Aerobic and Fitness, S.L.U., its suppliers, Users or in general any third party.
Specifically, and without implying any restriction on the previous paragraph, when using the website www.aerobicyfitness.com the user undertakes to:
(a) Provide truthful information on the data requested in the user registration or order form and keep them updated.
b) Not to introduce, store or disseminate on or from the website any information or material that is defamatory, abusive, obscene, threatening, xenophobic, incites violence to discrimination on the basis of race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of others and in general the current regulations.
c) Not to introduce, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the AEROBIC AND FITNESS equipment, systems or networks, S.L.U., from any other user, from AEROBIC AND FITNESS suppliers, S.L.U. or generally any third party.
(d) Diligently store the "username" and "password" provided by AEROBIC AND FITNESS, S.L.U., assuming liability for any damage that may result from their improper use.
e) Not to carry out advertising or commercial exploitation activities through the website, and not to use the contents and information thereof to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
f) Not to use false identities, or impersonate others in the use of the website or in the use of any of its services, including the use of passwords or access keys of third parties or otherwise.
(g) Not to destroy, alter, use for their own use, disable or damage electronic data, information, programmes or documents of www.aerobicyfitness.com, their suppliers or third parties.
(h) Not to introduce, store or disseminate through the store any content that infringes the intellectual, industrial or business secrets rights of third parties, or in general any content of which he does not have, in accordance with the law, the right to make it available to third parties.
The customer undertakes to enable delivery of the order requested by providing a delivery address at which the order requested can be delivered within the usual delivery time. If the customer fails to comply with this AEROBIC AND FITNESS obligation, S.L.U. shall not be liable for the delay or impossibility of delivery of the order requested by the customer.
PASSWORDS
Aerobic and Fitness, S.L.U. facilitate the use of personal passwords to the User who registers as such on the website. These passwords shall be used to access the services provided through the Website. The User shall keep the passwords under his sole responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind that may result from the breach or disclosure of the secret. The access password may be changed at any time by the User.
APPLICABLE LAW
These General Terms and Conditions are governed by Spanish legislation on the subject, which shall apply in a subsidiary manner to all matters not provided for therein. (Basically Law 34/2002 of 11 July on information services and electronic commerce).
In order to resolve any question arising concerning the interpretation, application and enforcement of the Aerobic and Fitness, S.L.U. is subject to applicable consumer and user legislation.