REPAYMENTS
No return shall be accepted unless it has been communicated and accepted by Aerobic and Fitness, S.L.U. (hereinafter A&F). This authorization requirement is indispensable for the return of the product.
Aerobic and Fitness S.LU. the company reserves the right to accept a refund for any error in the display or description of the product, since the images and details described of its products are merely for information purposes and may change at any time without notice.
Upon receipt of the goods, it is very important to check that both the packaging and the goods arrive at their destination in good condition. If any incidence is observed, the transport company must be informed, claiming damage to the product and notifying the A&F, the effect within a maximum period of 24 hours from receipt of the order. If not, A&F, cannot be held liable for damages.
REPAYMENT BY WRITE-OFF
Products may be returned within 30 working days from the date of receipt of the order, in accordance with applicable legislation. At the end of this period, A&F will not accept returns for withdrawal. The refund will be made within a maximum period of 30 days from the customer exercises the withdrawal, being able to keep it until the product is in our facilities.
The right of withdrawal shall not apply in the case of the supply of clearly personalised products according to customer specifications.
Products must retain their seal of origin intact and shall only be returned in their original packaging, including use, warranty and other documentation included in the packaging. Returns of products used by the customer will not be accepted.
Shipping costs for the return of the material in case of rejection shall be borne by the customer.
RETURN BY MISTAKE
In the event of receipt of an incorrect product, the customer has 48 hours from receipt of the order to notify the A&F.
In this case, the costs of picking up the wrong product and delivering the right one will be borne by A&F, at no additional cost to the consumer.
RETURN FOR DEFECTIVE PRODUCT
In case of receipt of a defective product, the customer has 48 hours from receipt of the order to communicate the incident.
Once the status of the product and its attributable origin have been verified, A&F replace it with another one in optimal condition. In this case the change shall always be for the same article. The costs of return and re-shipment shall be borne by A&F.
RETURN PROCEDURE
The customer must notify his intention to make a refund by contacting customer service 93 835 59 50 or by form available right here.
A&F indicate how to proceed in each case, providing an authorisation number and a form for returning the products.
Aerobic and Fitness S.LU. agree with the customer on the manner and date of collection of the material to be returned. No returns will be accepted without the authorisation number.
The item to be returned must be properly packed and protected for return.
In the case of defective products, a photo of their condition must be attached to the return form.
Aerobic and Fitness S.L.U. you will not refund the amount or resend any goods until the receipt and condition of packaging and accessories of the item being returned or exchanged have been verified in our warehouses.
Once the product has been checked, the acceptance of the return as well as the replacement of the product or the amount of the voucher, as appropriate, shall be communicated by e-mail.
The corresponding payment shall be made through the same payment system chosen by the customer. Payments shall be made within 14 days of acceptance of the refund by the A&F. What. However, in the case of a credit card or PayPal, the payment date depends on the customer's bank or PayPal system.
A&F shall not be liable for the costs and expenses incurred by the customer for returns of products which occur without following the established procedure.